FAQs

All bags and persons may be subject to search for safety and security reasons.

Small clutch purses & wallets (6.5″ x 4.5” x 1”), clear totes (12.25″ x 12″ x 6″) , or (1) one-gallon, zip-close style plastic bag (11″ x 11″) may be carried into the venue. All other bags are prohibited.

Patrons will be asked to return non-approved bags or other prohibited items to their vehicle prior to venue entry.

An exception will be made for medically necessary and infant care items that cannot fit into a clear bag, after proper inspection

Approved clear totes with the CAC Logo are available for $5 at the CAC Box Office or Outer Lobby Concessions during performances.

Professional video cameras, monopods, tripods, and professional audio recording devices are not permitted inside the Community Arts Center at any time without prior permission or a press badge. This policy will be strictly enforced.

However, personal cameras are at the discretion of the artist. We often do not find out the artist’s photo policy until they arrive at the venue. Typically, an announcement will be made from the stage night-of-show and signage can be found on our digital signage throughout the venue.

The possession, carrying, storage, or use of any weapon, ammunition, or explosive by any person is prohibited on all Pennsylvania College of Technology property (including the Community Arts Center) except by authorized on-duty law enforcement officers, in accordance with Pennsylvania State law. (18 Penn. Stat. and Con. Stat. § 912)

Any item found at the Community Arts Center will be turned in to the CAC Box Office.

Please contact our Box Office at 570.326.2424 or email at boxoffice@caclive.com.

The Community Arts Center is a tobacco-free zone. No smoking is permitted anywhere in the facility or on the Capitol Lounge balcony.

We have a designated smoking area on the western side of the building, near the Sun-Gazette offices, open during performances. To access it follow the signs for the hallways located behind the elevator or ask any of our Staff or Volunteers to help guide you there.

Outside food and beverages, including water, are not permitted in the Community Arts Center. The CAC offers a wide variety of drinks and snacks at the concession stands in the outer lobby and the mezzanine.

For most performances, we also have the Capitol Lounge, located on the Mezzanine, open to the public with a full bar.

The Community Arts Center is located in Williamsport, Pennsylvania, on West Fourth Street, between William and Hepburn Streets. Parking is available throughout the downtown area. For a parking map, CLICK HERE.  Rates for the Garage are below the map. Rates for other locations can be found by CLICKING HERE. Some locations may charge a small fee for parking.

If you are attending an event during working hours, please call the Williamsport Parking Authority at (570) 323-6476 to find out which lots are open for daytime parking.

The Community Arts Center is located between William and Hepburn Streets in downtown Williamsport, Pennsylvania, on West Fourth Street. We are next door to the Genetti Hotel and directly across the street from the Bull Frog Brewery.

Our physical address is 220 West Fourth Street, Williamsport, PA 17701.

ALL TICKET SALES ARE FINAL. Unless a performance is canceled or rescheduled by the Community Arts Center or the performer, there are no refunds or exchanges.

In case of inclement weather, should the performance occur, there are no refunds or exchanges.

Ticket orders may be canceled if, at our sole discretion, it is suspected that tickets are being purchased by resellers.

For guaranteed lowest prices, always purchase with confidence directly from caclive.com or the CAC Box Office.

We do not have a dress code. The house can be cool during winter and before all patrons arrive so please plan accordingly.

Patrons must be fully clothed during visits to the Community Arts Center. The Community Arts Center reserves the right to refuse admittance or to eject individuals who are not in compliance.

The Community Arts Center has a No Re-Entry policy during events. Guests wishing to return any items to their vehicle must do so before passing through security.

Animals are not permitted on the premises under normal circumstances, with the exception of service animals such as guide dogs. Service animals are defined as dogs that are individually trained to do work or perform tasks for people with disabilities.

Emotional support animals are not permitted in this facility.

There is no ATM at the Community Arts Center. The CAC accepts VISA, Mastercard, Discover, and American Express.

Guests attending events or performances at the Community Arts Center are expected to behave in a respectful and mutually considerate manner toward other guests, artists, and CAC staff (including volunteers). The Community Arts Center reserves the right, without refund of any amount paid, to refuse admission to or eject any person whose conduct CAC Staff deems disorderly, who uses vulgar or abusive language, or who fails to comply with Community Arts Center policies.

CODE OF CONDUCT

• Guests will be treated in a professional and courteous manner by all CAC personnel. The same treatment is expected in return.
• Guests should be respectful of others around them.
• Guests are expected to refrain from the use of foul language, obscenities and disruptive behavior.
• Guests engaged in the following activities will be ejected from the venue: fighting (verbal and/or physical), harassment, throwing of any object.
• Guests should not stand on the stage, theater seats, or any other building structure.
• Guests should not block the aisles.
• Guests should not occupy a seat or remain in an area for which they do not possess a valid ticket and must provide a ticket upon request.
• The CAC reserves the right to confiscate items deemed to be dangerous, offensive, explicit or distracting.
• Responsible consumption of alcoholic beverages at some events is permitted. To protect guests, staff and the facility, the CAC reserves the right to refuse service to anyone who appears to be intoxicated.
• To ensure everyone’s safety in the event of an emergency, guests are required to comply with direction from authorized CAC staff.
• The CAC reserves the right to escort guests from the building who enter restricted or backstage areas without proper authorization.
• Guests are encouraged to report inappropriate or offensive behavior to an Usher, Security Guard, or the Operations Manager.

The CAC staff have been trained to intervene when deemed necessary and to use their best discretion to help ensure that guests who ignore the Code of Conduct do not interfere with other guests’ ability to enjoy an event. Guests who violate the Code of Conduct may be subject to ejection without refund and, to the extent that their conduct constitutes a violation of law, may be subject to arrest. We thank you for your cooperation.